GENERAL TERMS AND CONDITIONS

How to book, terms, conditions, payments…

TAILOR MADE / CUSTOM PROGRAMS

Designing a perfect vacation is always a challenge, but Croatia as a destination – it simply can’t go wrong. Programs are made in coordination with you and your desires. There are no strict rules or regulations. Everything is arrange in a way that your wishes and desired are met as closely as possible.

After we agree on your program and itinerary, to confirm your booking we will send you and invoice for prepayment of 30% to 50% deposit. It all depends on the program we will create.

The prepayment is non refundable – we pay our partners in advance to make sure you will get the best service possible.

The rest of the payment is due one month before your arrival day.

Payment can be made only by bank transfer or by PayPal services. We do not accept credit card payments.

When the prepayment is sent and received, we will send you booking confirmation along with your itinerary with all the details about your vacation (services, addresses, contact numbers)

Payment of the deposit constitutes your acceptance of the terms and conditions.

Cancellation Policy

As mentioned before, prepayment is non refundable.

In case you will have a need to cancel your booking whit in one month prior to your arrival, please contact us as soon as possible.

Considering we have to pay our partners in advance – refund will be made accordingly to our partners cancellation policy.

Travel Insurance— we do not offer travel insurance, but we do recommend you contact your Insurance company and purchase  travel insurance protection once your trip is booked.

REAL ESTATE MANAGEMENT

Our cooperation will be arranged together with your lawyer on the arranged meeting where we will agree on the services that you require and conditions they will be based on.

GENEALOGY RESEARCH

Everything depends on the details you will be able to provide and how big of research will be done. This is a specific area, and all consultation with you will be done during the research.

Privacy Policy

Croatia Holiday Escape respects the privacy of its users and visitors, and only asks for personal information in case of booking confirmation to facilitate the provision of services as requested. We will protect your privacy and only request personally identifiable information of clients/users/travellers necessary to fulfill travel arrangements. User date is highly confidential and will not be shared with outside parties except to the extent necessary to complete your order. All employees and partners are obligated to respect the privacy policy